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Implementation Roadmap
Welcome to Onboard! We're excited to begin working with you to create and manage a seamless technology amenity program for your community. Refer to the following to ensure you stay on track throughout the launch process.
Kickoff Call
- Onboard POC’s Meet and Greet
- Overview of Onboard amenity services
- Implementation timelines/expectations
- Packaging/property program details
- Next steps
Configuration
- Addendum added
- PMS integrated
Site Team Training
- Need-to-knows for managing the amenity announcement & launch
- Review available enrollment incentives
- Adding/removing resident charges
- Resident FAQ review
- Onboard support resources for site teams & residents
Announcement
- Begin hyping the amenity to residents
- Enrollment incentive training
- Review amenity fee and addendum requirements
Go-live Launch
- The bulk services go live at the property!
Charge Audit
- Ledgers reviewed by Onboard service team reviews for accuracy to enrolled/unenrolled residents
Final Checkpoint
- Confirm that charge accounts are accurate
- Address any escalated situations or outstanding items
- Open forum Q&A for completion of the implementation
- Collateral and additional resources
Implementation Complete!
Ongoing resources include the following:
Community Support
Resident Support
Account Manager
Landing Page of Information
Knowledge Base (Coming Soon!)
Be sure to complete our onboarding satisfaction survey - your feedback matters!
You're all set! Questions or concerns? Reach out to the Onboard team at info@letsonboard.com